Code of Conduct - Rite Foods Limited

Our code(s) of conduct serve as guidelines for making decisions when we face a distinct range of significant ethical challenges between costs and quality. This is to develop and maintain a standard of conduct that is acceptable to the company, its vendors, customers and employees.

Customer Service

Our customers are at the heart of what we do. We demonstrate this by attending promptly to customer requests and gladly welcoming factory and office visits. If you want to contact our customer service representatives for inquiries, concerns or observations

Food Safety

We take pleasure in supplying high-quality items to our customers. Our manufacturing method adheres to world-class standards and protects against any sort of contamination.
We prioritize food safety over financial considerations, which includes going above and beyond Nigerian statutory food rules to achieve the best international product quality standards.
We are Truly World-Class and Proudly Nigerian.

Factory Code of conduct

Factory employees are required to wear appropriate factory shoes which are closed-toe to prevent accidental injuries. Hair is secured at all times, covered with caps/hair nets. Employees are also expected to wash their hands regularly. Hand washing stations are strategically located within the factory.

Fast Support Response

Our company prides itself as a company built on quality standards; which guides our sourcing and procurement standards. Managing our procurement process is critical to the success of our business. We foster positive relationships within procurement to ensure ethical and responsible operations. Setting clear standards and expectations ensures safe, high-quality supplies of raw materials to meet the demands of our customers, consumers, and other stakeholders.

QUALITY POLICY

QUALITY OBJECTIVES

QUALITY POLICY

RITE FOODS QUALITY POLICY
Quality production is fundamental to our success. Rite Foods Limited aims to be the first
choice of consumers for our food and beverages products and we are committed to
producing the best quality, safe and hygienic products at competitive prices that meet
customer expectations. Our commitment to quality & food safety is driven by the following
guiding principles:

1. CONSUMER/CUSTOMER SATISFACTION.
We are a Consumer–focused organization committed to achieving maximum
customer satisfaction by meeting or exceeding customer needs & expectations.
Satisfaction level will be monitored by establishing strong customer communication
channels and through regular customer feedback.

2. COMPLIANCE WITH LEGAL & REGULATORY REQUIREMENTS.
We are bound to meet all national, international statutory and regulatory
requirements for quality and food safety that apply to our products.

3. CONTINUAL IMPROVEMENT.
We continually review all our policies, standards and procedures to effectively
manage food safety risks associated with a change in our products, processes, and
technologies.

4. EMPLOYEE’S EDUCATION, TRAINING & INVOLVEMENT.
Every employee is responsible for maintaining and improving quality in his/her
work function to attain our food safety standards. We are to build a competent team
of food safety and quality capacity through structured in–house training, TPM
implementation and outsource training programs that develop technical skills,
increase awareness, manage risk & drive increasing levels of excellence.

5. COMMUNICATION AND REVIEW OF POLICY& OBJECTIVES.
Quality & Food safety policies and objectives are communicated to all employees
and will be reviewed by management at defined intervals for continuing suitability
and adequacy.

QUALITY OBJECTIVES

RITE FOODS LIMITED’S QUALITY OBJECTIVES
1. Ensuring that average Customer Satisfaction Levels do not fall below 80%.

2. Ensuring that Rite Foods Limited business operations comply with the requirements of
the International Standard ISO 9001: 2015, and achieves 100% compliance with all
National & International statutory and regulatory requirements including those for
quality and food safety that apply to our business and products.

3. Ensuring that we achieve and continually sustain a minimum average employee
competence average at 80%, by utilizing the effective deployment of ‘fit for purpose’
training programs for the enhancement of employee competence.

4. Ensuring that the criteria for measuring the performance of all operational processes
have an impact on the quality of our services are established and communicated, and
that process performance is monitored

Our code(s) of conduct serve as guidelines for making decisions when we face a distinct range of significant ethical challenges between costs and quality. This is to develop and maintain a standard of conduct that is acceptable to the company, its vendors, customers and employees.

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