Code of Conduct

SUSTAINABILITY / CODE OF CONDUCT

Code of Conduct

Our code(s) of conduct serve as guidelines for making decisions when we face a distinct range of significant ethical challenges between costs and quality. This is to develop and maintain a standard of conduct that is acceptable to the company, its vendors, customers and employees.

Customer Service

Our customers are at the heart of what we do. We demonstrate this by attending promptly to customer requests and gladly welcoming factory and office visits. If you want to contact our customer service representatives for inquiries, concerns or observations.

Customer Service

Rite Food Quality Policy

Quality production is fundamental to our success. Rite Foods Limited aims to be the first choice of consumers for our food and beverages products and we are committed to producing the best quality, safe and hygienic products at competitive prices that meet customer expectations. Our commitment to quality & food safety is driven by the following guiding principles:

Continual Improvment

We continually review all our policies, standards and procedures to effectively manage food safety risks associated with a change in our products, processes, and technologies.

Complaince with Legal & Regulatory Requirements.

We are bound to meet all national, international statutory and regulatory requirements for quality and food safety that apply to our products.

Employee's Education Traning & Involvement

Every employee is responsible for maintaining and improving quality in his/her work function to attain our food safety standards. We are to build a competent team of food safety and quality capacity through structured in–house training, TPM implementation and outsource training programs that develop technical skills, increase awareness, manage risk & drive increasing levels of excellence.

Communication and Review of Policy & Objectives.

Quality & Food safety policies and objectives are communicated to all employees and will be reviewed by management at defined intervals for continuing suitability and adequacy

Consumer/Customer Satisfaction.

Quality & Food safety policies and objectives are communicated to all employees and will be reviewed by management at defined intervals for continuing suitability and adequacy

Rites Food Quality Objectives

Ensuring that we achieve and continually sustain a minimum average employee competence average at 80%, by utilizing the effective deployment of ‘fit for purpose’ training programs for the enhancement of employee competence.

Ensuring that Rite Foods Limited business operations comply with the requirements of the International Standard ISO 9001: 2015, and achieves 100% compliance with all National & International statutory and regulatory requirements including those for quality and food safety that apply to our business and products.

Ensuring that the criteria for measuring the performance of all operational processes have an impact on the quality of our services are established and communicated, and that process performance is monitored